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Contact Us

Give us a call:
701-858-1200
or 1-800-737-9130
(24 hours a day/7 days a week/365 days a year)
Drop us a line:
3615 North Broadway
Minot, ND 58703
Monday - Friday
8:00 AM - 5:00 PM
Visit Our Retail Store
SRT Connections Retail Store
1400 20th Ave SW
Minot, ND 58701
Hours:
Monday - Friday
9:00 AM - 6:00 PM
Saturday
9:00 AM - 5:00 PM
Corporate Office
3615 North Broadway
Minot, ND 58703
Hours:
Monday - Friday
8:00 AM - 5:00 PM
Report Trouble/Repairs:
611 or 839-2121
North Dakota One-Call:
811 (Please call 48 hours before digging)
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Welcome to the new mobile SRT.com!

We appreciate you visiting our site to learn about our company, browse our products and services, or purchase something for yourself or a loved one.

There are many features throughout the site so here are some tips to help you navigate your way.

My Account

Existing Customers: This allows you to login and check your SRT account(s).

New Customers: New customers can also sign up for an online account and discover the ease of having an account.

You can check what services you have and the features of those products; you can check your wireless minutes to know where you're at each month; you can see when a contract is up; and you can purchase and upgrade products.

E-bill

Pay your bill online because it is right at your fingertips. Save yourself a stamp and a trip to the post office.

Cart

When you make purchases throughout the site, you can purchase them immediately or save them for later. What a great way to create a "wish list" for the holidays to show others exactly what you want. Why make them guess? Add the latest cell phones, accessories, or ask to upgrade your cable so you can receive all your favorite shows - its easy with the Cart feature!

Email

Have an email account with SRT? As always, type in your user name and password to access your email.

SRT Products and Services

The browse products navigation features all of SRT's products and services or use the search to find a specific product. Check out all that we offer!

Stay Informed

News and Quick Links. Check here for the latest news from SRT; change your internet password; go to the online directory; and much more.

Stay Social

Follow us on Twitter, Facebook or even through an RSS feed - Click on the links on the bottom of the page. If you're on facebook, become a fan of SRT to participate in contests and get the latest updates. If you're on Twitter, follow us to engage in the same contests. And, if you prefer RSS, this method is a source of feeds that send updates automatically when published.

These are just a few of the features of the new mobile SRT.com. Should you have any questions, feel free to call our offices at 858-1200

 

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Online Privacy Policy

Effective Date: This policy was last updated on 12/10/2004

Our Commitment: Respecting and Protecting Our Customers' Privacy

Your privacy is important to us. SRT Communications, Inc. (SRT) respects and protects the privacy of our customers. SRT strives to maintain high standards for the protection of privacy over the internet. We carefully ensure that confidentiality of each customer's account information. And we recognize that, as the provider of telecommunications services, we must also ensure the privacy of each customer's telephone calling information.

SRT recognizes that the growth of online services, including Internet services, has created additional privacy concerns, particularly for consumers.

Online privacy concerns focus primarily on the protection of "customer identifiable" information which an individual or other customer reasonably expects to be kept private. As the term suggests, "customer identifiable" information is information that when associated with an individual identifies that individual. For example, a customer's name, address, telephone number, and e-mail address.

The purpose of this statement is to explain to our visitors the type of information SRT obtains about visitors to our website, how we gather it, how we use it, how long we retain it, and how visitors can restrict the use or disclosure of personally identifiable information.

Information We Collect

The personal information SRT obtains about individual visitors to our website is information the visitor supplies voluntarily. This means that you can visit our website without telling us who you are or revealing any information about yourself. To gauge the effectiveness of our website, we do collect some generic information about our visitors. Our web servers automatically recognize a visitor's domain name (such as .com, .edu, etc.), the point of entry from which a visitor enters our site including web pages, news letters, forms, which pages a visitor visits on our site, and how much time a visitor spends on each page. This information is not linked to any personally identifiable information about the visitor.

SRT may collect personally identifiable information (such as name, email address, postal address) and/or personally identifiable information through this website. In certain situations, such as when you register for online billing, SRT will collect billing information, such as your credit card number and billing address, and we may share this information with our third parties contractors (such as your credit card company solely for the purpose of processing the transaction you have requested). You may choose to provide individual information to SRT in a number of ways through our website such as by:

  • Requesting a product or service from us;
  • Sending us email;
  • Applying for a job; or
  • Entering a contest.

How Your Information is Used

When visitors supply information about themselves for a specific purpose, SRT uses the information for that purpose (such as to provide the information the visitor has requested or to consider a visitor for a particular job). When visitors use our website to request information about products and services or about them, we may use the individual information as we would use the same information obtained offline - for example, to evaluate your service needs and contact you regarding additional services you may find useful. You have the right to choose not to receive this information by notifying us of your preference.

Confidentiality of Your Information

We do not sell individual information obtained online about our visitors. And, we will not disclose the individual information provided to us online to anyone outside of SRT unless you specifically authorize it (by using online bill payment, for example, you authorize us to provide information regarding the payment to your credit card company), it is required by law, or disclosure is necessary to protect the safety of customers, employees or property. Examples of disclosures permitted by law include the following:

  • To government, regulatory and legal authorities in response to a subpoena, to prevent fraud and to comply with an inquiry by a government agency.
  • To directory publishers in accordance with the FCC (Federal Communications Commission) directory listings order.
  • To credit reporting and/or collection agencies when necessary.

Email

SRT does not send unsolicited "junk" email (spam). We may use email to communicate with our customers, to respond to visitors' emails, to confirm service requests, and to send information that a visitor has requested. If you receive an unwanted email from us, you can simply reply to ask not to receive future emails.

Security

SRT uses Secure Socket Layer technology with encryption for the transmission of sensitive data such as credit card information and Social Security Number.

SRT is committed to safeguarding customer privacy on our website. We employ the following security measures to safeguard your transactions with us:

  • We maintain and protect the security of our servers and your personal information.
  • To secure the information collected online, prevent unauthorized access, maintain data accuracy and ensure only appropriate use of information, SRT has established appropriate physical, electronic and management safeguards.
  • We require user names and passwords to access sensitive data.
  • Unless you authorize unencrypted transmission, we will use industry standard encryption methods to protect your data transmission.

Links to Other Sites

The SRT website contains links to other sites. We are not responsible for the content or the privacy practices employed by other sites.

Our Policy on Online Access by Children

  • Protecting the privacy of the very young is especially important.
  • The SRT corporate Web site is not designed to attract children under the age of 13 and SRT does not knowingly collect personal information from children on our Web site.

Privacy Policy Updates

  • This Privacy Policy supersedes and replaces all previously posted Privacy Policies.
  • Our Privacy Policy is regularly reviewed and revised to make sure we continue to serve the best interests of our customers.
  • We reserve the right to update this Privacy Policy to reflect any changes.
  • If we decide to change our Privacy Policy, we will post those changes to this Policy, and other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If, however we are going to use personal information in a manner different from that stated at the time of collection we will notify Web visitors by posting a notice on our Web site for 30 days.

Contacting Us

For inquiries regarding our privacy statement, contact us. Or send your comments to:

Content Manager
SRT Communications, Inc.
3615 N. Broadway
Minot, ND 58702
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Terms & Conditions

The SRT Communications Incorporated ("SRT") website (the "Service") is an online information and communications service provided by SRT subject to your compliance with the terms and conditions set forth below. By accessing, browsing and/or using this website, you acknowledge that you have read, understood, and agree, to be bound by these terms and to comply with all applicable laws and regulations. If you do not agree to these terms, do not use this website.

These terms and conditions apply to websites owned and operated by SRT. Please note that certain SRT web-based services may have additional terms and conditions regarding your use of those services. Such terms and conditions, where applicable, will be available on the website associated with that service.

Permission to make internally use copies of the text, graphics, images and other information ("Content") from this World Wide Web ("WWW") server is granted subject to the following:

  1. Any copies must include the copyright notice of SRT,
  2. Any copies shall be used only for internal, non-commercial use,
  3. Permission is granted only to the person legally accessing this server and is not transferable to any other person.

The Content may contain other proprietary notices or describe products, services, processes or technologies owned by SRT or third parties. Except for the foregoing limited license to make and internally use copies of the Content, nothing contained herein shall be construed as granting to the user a license under any copyright, trademark, patent or other intellectual property right of SRT or any third party.

Member Account, Password, and Security

If any of the Services requires you to open an account, you must complete the registration process by providing us with current, complete and accurate information as prompted by the applicable registration form. You are entirely responsible for maintaining the confidentiality of your password and account. Furthermore, you are entirely responsible for any and all activities that occur under your account. You agree to notify SRT immediately of any unauthorized use of your account or any other breach of security. SRT will not be liable for any loss that you may incur as a result of someone else using your password or account, either with or without your knowledge. However, you could be held liable for losses incurred by SRT or another party due to someone else using your account or password. You may not use anyone else's account at any time, without the permission of the account holder.

Links to Third Party Sites

Some links on the website will allow you to leave the SRT website. The linked sites are not under the control of SRT and SRT is not responsible for the contents of any linked site or any link contained in a linked site, or any changes or updates to such sites.

Unsolicited Submission of ideas

SRT welcomes your comments about our site, products and services ("Comments"). However, we ask you to limit your Comments to your experience with our site, products and services. SRT does not want to receive confidential or proprietary information from you through our website. Please note that any information or material sent to SRT will be deemed NOT to be confidential. By sending SRT any information or material, you grant SRT an unrestricted, irrevocable license to use, reproduce, display, perform, modify, transmit and distribute those ideas, concepts, know-how or techniques that you send us for any purpose. However, we will not release your name or otherwise publicize the fact you submitted materials or other information to us unless: (a) we obtain your permission to use your name; or (b) we first notify you that the materials or other information you submit to a particular part of this site will be published or otherwise used with your name on it: or (c) we are required by law to do so.

Privacy and Protection of Personal Information

See the Privacy Statement disclosures relating to the collection and use of your information.

Disclaimer of Liability

THE USER OF THIS SITE ASSUMES ALL RESPONSIBILITY AND RISK FOR THE USED OF THIS SERVER AND THE INTERNET GENERALLY. SRT DISCLAIMS ALL WARRANTIES. REPRESENTATIONS OR ENDORSEMENTS, EXPRESS OR IMPLIED, WITH REGART TO THE CONTENT, INCLUDING BUT NOT LIMITED TO THE DOCUMENTATION AND RELATED GRAPHICS, ACCESSED FROM, OR VIA, THIS SERVER OR THE INTERNET, INCLUDING BUT NOT LIMITED TO, ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULARY PURPOSE, OR NON-INFRINGEMENT. SRT DOES NOT ASSUM ANY LEGAL LIABLITY OR RESPONSIBILITY FOR THE ACCURACY, COMPLETENESS, OR USEFULLNESS OF ANY CONTENT, APPARATUS, PRODUCT OR PROCESS DISCLOSED ON THE SERVER OR OTHER MATERIAL ACCESSIBLE FROM THE SERVER. IN NO EVENT SHALL SRT BE LIABLE FOR ANY SPECIAL, INDIRECT, OR CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, DATA, OR PROFITS, WHETHER IN AN ACTION OF CONTRACT, NEGLIGENCE OR OTHER TORTIOUS ACTION, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THE CONTENT, THIS SERVER OR THE INTERNET GENERALLY.

No Warranties

Information on this website may contain technical inaccuracies or typographical errors. SRT assumes no responsibility regarding the accuracy of the information that is provided by SRT and use of such information is at the recipient's own risk. SRT provide no assurances that any reported problems may be resolved with the use of any information that SRT provides.

CONTENT PROVIDED ON THIS SERVER IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE, NONINFRINGMENT OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. NO ADVICE OR CONTENT GIVEN BY SRT, ITS AFFILIATES OR THEIR RESPECTIVE EMPLOYEES SHALL CREATE ANY WARRANTY. NEITHER SRT NOR ITS AFFILIATES WARRANTS THAT THE CONTENT ON THIS SERVER OR ON THE INTERNET GENERALLY WILL BE UNINTERRUPTABLE OR ERROR FREE OR THAT ANY CONTENT, SOFTWARE OR OTHER MATERIAL ACCESSIBLE FROM THIS SERVER IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

Information may be changed or updated without notice. SRT may also make improvements and/or changes in the products and/or the programs on the website at any time without notice. SRT may at any time revise these terms by updating this posting. By using this website, you agree to be bound by any such revisions and should therefore periodically visit the Terms and Conditions page to determine the current terms to which you are bound.

 

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Fine Print

Phone

Taxes, Federal Subscriber Line Charges, Federal Universal Service Charges, E911 Charges, Telecommunications Relay Service, other federal or state charges are not included.

Calling Features - Phone

Service order charge is required for each Custom Ringing number.

Unlimited Long Distance - phone

Available to residential subscribers for personal use only. Not available for business or commercial applications. Taxes, Federal Subscriber Line Charges, Federal Universal Service Charges, E911 Charges, Telecommunications Relay Service, other federal or state charges are not included. One time activation or service order charges may apply. Unlimited Long Distance includes residential, domestic voice calling only. Long Distance calls to Internet Service Providers, other data or information services are prohibited. If SRT determines that usage is not consistent with residential customer voice usage, SRT may immediately suspend, restrict, bill or cancel your service. Offer subject to change at any time. SRT reserves the right to discontinue service to any or all subscribers without prior notice.

Wireless Phones

Contract required for free or reduced priced phones. Some restrictions apply. E911 Phase II is available in areas where the PSAP has installed the necessary equipment.

Unlimited Long Distance - Wireless Phone

Taxes, Wireless Local Number Portability, Federal Universal Service Charges, E911 Charges, Wireless Telecommunications Relay Service, other federal or state charges are not included. One time activation or service order charges may apply. Unlimited Long Distance includes domestic voice calling only. If SRT determines that usage is not consistent with residential customer voice usage, SRT may immediately suspend, restrict, bill or cancel your service. Offer subject to change at any time. SRT reserves the right to discontinue service to any or all subscribers without prior notice.

E911

E911 Phase II is available in areas where the PSAP has installed the necessary equipment.

Picture Messaging

Picture Messaging requires a compatible phone and subscription to Picture messaging. Without a picture package subscription, picture messages sent will be charged $.25 per message. Charges will apply for Multimedia Messaging Service (MMS) picture/text/video sent from your phone, even if not delivered to the intended recipient due to system or compatibility issues.

There is no charge to receive picture messages up to 2 MB per month. Not all camera phones support Video Messaging but all video messaging capable camera phones support Picture/Video Messaging. Picture/Video messages can be taken anywhere and stored on phones for later use. Camera phones are prohibited in some places. You are soley responsible for complying with all applicable laws, rules, regulations and policies regarding camera phone use.

Internet

Special equipment may be required. Actual speeds may vary depending on technological limits, computer performance and configuration, or Internet congestion. Anti-spam and Anti-virus features are provided without warranty to supplement customer prescribed security and privacy.

SecureIT Plus

Each machine requires a unique subscription and software installation. All virus and spyware protection software must be removed prior to installation. SecureIT Support technicians are available to assist in this process. Stand alone firewall software may be left on the machine in some instances. Installation times may vary depending on your computer's resources and Internet connection speed.

Cable TV

Television service is not available in all areas. *Premium programming available exclusively with Expanded Basic Programming. **Regional programming available in select service areas.

Bundled Services

Available to residential subscribers for personal use only. Not available for business or commercial applications. Taxes, Federal Subscriber Line Charges, Federal Universal Service Charges, E911 Charges, Telecommunications Relay Service, other federal or state charges are not included. One time activation or service order charges may apply. Unlimited Long Distance includes residential, domestic voice calling only. Long Distance calls to Internet Service Providers, other data or information services are prohibited. Where Long Distance is not included, charges of 8 cents per minute will be assessed for wire line and wireless Long Distance. Broadband Internet provides service up to the maximum speed specified. Not all subscribers will realize the maximum speed. Extended or Wireless Broadband has an additional charge. SRT Wireless phone service does not include roaming outside the SRT Wireless Service Area. Roaming is available for additional per minute fees. Not all services are available in all areas and are subject to change. Additional equipment may be necessary. To receive the lowest possible price on equipment and installation, a service contract may be required. SRT representatives are available to discuss details on equipment and installation pricing. Not all calling features interoperate with one another; see SRT for details on selection of available services. Offer subject to change at any time. SRT reserves the right to discontinue service to any or all subscribers without prior notice.

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DMCA Agent

The Digital Millennium Copyright Act provides limitation for service provider liability relating to copyright material online. SRT Communications, Inc. is a service provider in that it provides online services or network access between or among points specified by a user. SRT does not modify the content that is sent or received.

According to its Terms, Conditions and Acceptable Use Policy, SRT requires users "to obtain and provide all required permissions if You use the Service to receive, send, display, distribute or execute works protected by intellectual property laws including copyright and patent laws." Failure to abide by the Terms, Conditions and Acceptable Use Policy may result in suspension of service or permanent disconnection.

SRT can limit liability by designating an agent for notification of claimed infringement by providing contact information to the Copyright Office and through its publicly accessible web site. The appropriate contact information is as follows:


Service Provider Address
SRT Communications, Inc.
3615 North Broadway
Minot, ND 58703
Agent Designated to Receive Notification of Claimed Copyright Infringement
Tom Thomas
Product Manager
Telephone Number of Designated Agent
701-838-9884
Fax Number of Designated Agent
701-858-1498
Email Address of Designated Agent
dmca@srt.com
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Terms of Service

1. Description

This SRT Internet Service (Service) is being provided to you (You), the end user, by SRT Communications, Inc (SRT). The provision of service to you by SRT is subject to the terms described herein and the limitation of liability provided in SRT's state tariff. There are no valid oral agreements between SRT and You. Your acceptance of Service constitutes an agreement of the terms and conditions contained herein and in SRT's state tariff. Your action is required to cancel Service. Cancellation may be processed by calling SRT at (701) 858-1200 or toll free 1-800-737-9130.

SRT provides You Service for the purpose of enabling access to the Internet and features available on the Internet. SRT provides only access to the Internet. SRT does not own or control all of the various communications facilities throughout the Internet. In accordance, SRT will NOT be responsible for access security nor warrant availability.  For Dial access, the available access number will be a local call from your area code and exchange.  Dial access is via telephone number(s) which SRT provides You. When using dial-up access to the Internet, You may incur a toll charge which is NOT the responsibility of SRT or the Service.

2. Credit

SRT DOES NOT GUARANTEE UNINTERRUPTED WORKING OF ITS LINES OR EQUIPMENT. In some cases as determined solely by SRT in its complete discretion, an adjustment for service outage will, upon application by a subscriber, be made in the amount of the charges for such service. Any adjustment shall apply only to the period the interruption continues beyond twenty-four (24) hours after notice of the interruption is received by SRT. No other liability shall in any case attach to SRT. Request for adjustment on bills must be made within 45 days from period of trouble, interruption or billing question.

3. Your Responsibilities

You agree...

  • To review this agreement
  • To provide SRT with accurate and truthful registration information and keep the information current while using the Service
  • Not to resell the Service
  • That You are responsible for the results of your use of the Service
  • Not to introduce viruses, worms or any other harmful code on to the Internet
  • To accurately address information sent using the Service
  • To obtain and provide all required permissions if You use the Service to receive, send, display, distribute or execute works protected by intellectual property laws including copyright and patent laws
  • To obtain, install and maintain suitable equipment and software necessary to access the Service
  • Not to use the Service for any criminal or illegal activities, or post information deemed legally actionable
  • Not to use the Service for spamming, flaming, nuking or hacking or to otherwise obtain unauthorized access to SRT's network or other networks
  • To hold SRT harmless from liability if you are offended, harmed or effected by information, products or services which you access through the Service
  • To hold SRT harmless from liability for any damages or costs associated with Your breach of or failure to perform Your responsibilities
  • To provide SRT with requested identification when requesting password reset or in connection with other security sensitive matters
  • To notify SRT if you suspect unauthorized use of the Service or your user identification. Until notified, You remain responsible for unauthorized use. Liability for use of a credit, debit or charge card remains subject to Your agreement with Your card issuer.
  • To pay charges for all Service usage You incur by any means
  • To comply with all applicable laws and regulations including those specific to data privacy and international communications

4. Disclaimer and Limitation of Liability

Third party providers own, maintain, and support their services and content. The availability of such services and content are the responsibility of the individual provider. Certain services and content may contain images or language that are considered offensive or of an adult nature to certain users. This material is the sole responsibility of the individual provider. SRT does not endorse such material and disclaims any and all liability from its content.

If a subscriber is dissatisfied with the Service or features of the Service, UPON NOTICE FROM THE SUBSCRIBER, SRT will terminate the agreement and Service and refund the unused portion of the unused fees for the current month and future months, if paid, less balances otherwise due to SRT.

This Service and products related to this Service are provided AS IS No warranty is given that the program, service or products are error-free.

SRT offers no guarantees or warranties on the performance of its network and Internet connections. Actual connection speeds of Dial access and High-speed access may vary depending on service location, computer performance and configuration, or Internet congestion. Upload and download speeds of High-speed service packages are quoted/printed as maximum expectations consequentially, technical limitations may limit performance. SRT may terminate Internet service provided to any subscriber found in violation of this agreement and which constitutes misuse of SRT's network or connected networks. SRT reserves the right to deny service to potential and current subscribers. SRT will be held harmless from any liability arising from special, indirect or consequential damages including but, not limited to lost profits, loss of opportunity, or other loss which may result from the use of, misuse of or lack of availability of SRT or their facilities.


 

Subscriber Agreement | Acceptable Use Policy | Network Management Information

Acceptable Use Policy

SRT Internet subscribers that violate this Acceptable Use Policy (AUP) are suspended and notified of the violation. The subscriber is provided with means to reactivate service upon their full rectification of the situation. If the situation arises again after reactivating service, the subscriber's Internet service is disconnected permanently.

Actions which SRT considers misuse and violate SRT's Acceptable Use Policy include:

  • Attempting to obtain unauthorized access to any network or account. This includes accessing data not intended for the customer, logging into a server or account without being expressly authorized to access or probing the security of other networks.
  • Attempts to interfere with the service of others including users, hosts and networks. This includes denial of service attacks, flooding of networks, deliberate attempts to overload a service and attempts to "crash" any host.
  • Harassment through language, message frequency or message size
  • Sending messages to any person not wishing to receive it. Requests by the recipient to stop receiving such messages must be respected.
  • Sending unsolicited messages which, in the judgment of SRT, is disruptive or generates a significant number of user complaints. This includes bulk-mailing of commercial advertising and/or informational announcements.
  • Malicious mail, such as mail bombing or flooding a user or host with very large and/or frequent pieces of mail
  • Forging message header information
  • Collecting message replies from messages sent through another Service Provider where those messages violate these terms or the terms of that other provider
  • Introducing harmful code and/or viruses on the Internet
  • Cross posting, UseNet spam, otherwise posting the same messages to large numbers of unrelated newsgroups
  • Posting of message(s) of which the subject matter is unrelated to the content of the newsgroup posted to or generates a significant number of user complaints
  • Posting of binary or executable files to newsgroups not created for that purpose
  • Distribution and/or storage of material of any type or in any format on or over SRT systems or servers in any manner that constitutes an infringement of third party intellectual property rights, including rights granted under the US copyright laws.
  • Posting any content advocating ridicule or public scorn towards SRT, its employees, board members or associates
  • Posting of scandalous, threatening, harassing or private information without consent of the person, persons or organizations involved
  • Posting content of nature that is obscene, lewd, lascivious, violent, harassing or objectionable, or content which violates 47, USC § 230
  • Hosting bulletin boards or chat sites using personal web space provided with the Service




Subscriber Agreement | Acceptable Use Policy | Network Management Information

Network Management

  1. Subscriber Management
    • Currently, SRT does not participate in subscriber management practices that would limit or manage an individual customer’s throughput.  Furthermore, network traffic is not gathered or stored.  Individual customer throughput is only limited to the speed of the service plan chosen by the customer. 
  2. Application-Specific Management
    • An SMTP Port 25 block is in use to reduce spam and viruses that originate from compromised customer computers. SRT Broadband Internet customers that operate their own email server must register their email server with SRT to have port 25 opened. 
    • No other protocols or protocol ports are blocked nor rate-controlled
    • Mass mailing is limited to 25 recipients per message. In order to conduct a mass mailing, customers should divide their task into groups of 25 recipients or less or invest in email marketing client software and or services.
    • Email messages are limited to 12 MB or less for the convenience of the recipient.
  3. Device Attachment
    • SRT must use a variety of technologies to best serve a diverse customer base.  Each technology requires unique subscriber end equipment (modem).  To simplify installation and provisioning processes for both the customer and SRT, SRT provides an approved selection of subscriber end equipment dependant on the service requested. 
  4. Security
    • SRT implements an intrusion prevention system (IPS) system for the purpose of identifying and blocking malicious activity.  This network based system protects customers and the SRT network by monitoring the network for suspicious traffic.

Performance

  1. Service Description
    • SRT offers wire line and mobile Broadband Internet services with service plan options provided to the customer with numerous speed options up 100 Mbps.  No matter which service plan the customer chooses, the service speeds cannot be guaranteed by SRT, but can be expected to perform “up to” the speed included with the chosen service plan.  The availability and speed of Broadband is dependent on local infrastructure and the subscribers distance from their SRT source for service. 
    • SRT wire line Broadband Internet is a fitting choice for real-time online applications.  And although SRT Broadband Internet is a low latency product, an expectation of latency is not possible to provide as it is dependent on far too many factors. 
    • SRT mobile Broadband Internet is a capable product for real-time online applications, however it may not be a practical has it is not an unlimited service.  Meaning users can accrue additional charges for substantial use of real-time online applications. 

Commercial Terms

  1. Pricing and fees for SRT Broadband Internet services are available at http://www.srt.com

Blocking

  1. SRT does not prevent or block users from sending or receiving any lawful content; running lawful applications and using lawful service.  Further, SRT does not discriminate against any lawful content or application.

Please report misuse of SRT's network to abuse@srt.com

Revised: November 7, 2011

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