Laurie showed EXCELLENT customer service by expediting a week-long wait to same-day service with an emphasis on keeping a customer from going to the competitor. Providing a 3-month credit should I choose to wait to see if it can be done without a guarantee. Showed great professionalism & friendly service and followed up multiple times to assure interest was kept. I will definitely be upgrading to a security package because of the information & service given during this 1st-time experience with SRT. Thank You for a professional & quick installation as well. I hope the installer gets proper credit for his professional service as well!