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CUSTOMER ALERT

Nov 21 2022

CUSTOMER ALERT

Beware of Student Loan Forgiveness Scams

Watch Out For Charity Scams Nearly 43 million Americans are eligible for student loan relief, according to White House estimates. To scammers, that means a big pool of potential victims.

The White House and Department of Education are warning student loan borrowers not to fall for scams related to debt relief. Applications opened up in October for the student debt relief program announced over the summer, and scammers will try to take advantage of any confusion that could surround the initiative.

To protect yourself from these scams, here’s what to do and what not to do:

DO sign up at www.ed.gov/subscriptions to be notified when the Student Loan Debt Relief application becomes available.

DO create an FSA ID at StudentAid.gov. You will not need it for the debt relief application but having an FSA ID can allow you to easily access accurate information on your loan and make sure FSA can contact you directly, helping you equip yourself against scammers trying to contact you. Log in to your current account on StudentAid.gov and keep your contact info up to date. If you need help logging in, follow these tips on accessing your account.

DO make sure your loan servicer has your most current contact information. If you don’t know who your servicer is, you can log into StudentAid.gov and see your servicer(s) in your account.

DO report scammers to the Federal Trade Commission by visiting reportfraud.ftc.gov.

DON’T pay anyone who contacts you with promises of debt relief or loan forgiveness. YOU DO NOT NEED TO PAY ANYONE TO OBTAIN DEBT RELIEF. The application is free and easy to use.

DON’T reveal your FSA ID or account information or password to anyone who contacts you. The Department of Education and your federal student loan servicer will never call or email you asking for this information.

DON’T ever give personal or financial information to an unfamiliar caller. When in doubt, hang up and call your student loan servicer directly. You can find your federal student loan servicer’s contact information at this link.

DON’T refinance your federal student loans unless you know the risks. If you refinance federal student loans that are eligible for debt relief into a private loan, you will lose out on important benefits like one-time debt relief and flexible repayment plans for federal loans.
PrevPreviousNovember Tech Tip: Helpful Keyboard Shortcuts
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November Tech Tip: Helpful Keyboard Shortcuts

Nov 18 2022

November Tech Tip: Helpful Keyboard Shortcuts

Techtip_HelpfulKeyboardShortcuts

Have you ever closed a tab in your browser and worried you would never be able to find it again? Thankfully, there is a keyboard shortcut that will restore your tab in a couple of clicks: Control + Shift + T

Here are a few other keystrokes to make your life easier:
Copy: Control + C
Paste: Control + V
Undo: Control + Z
Redo: Control + Y
Refresh Browser: F5
Open the Search Bar: Control + E
Search/Find Text: Control + F
Delete words instead of single letters: Control + Backspace
Zoom In/Out: Control + (+) or (-) or Control + Scroll on mouse
Highlight all text: Control + A

Microsoft-Specific:
Minimize all screens: Windows Key + D
Lock your screen: Windows Key + L
Renaming a file: Highlight the file and hit F2

PrevPreviousSITES OF THE MONTH
NextCUSTOMER ALERTNext

SITES OF THE MONTH

Nov 18 2022

SITES OF THE MONTH

Are You a Caregiver?  
Are You a Caregiver?
November is National Family Caregivers Month, and this comprehensive site guides caregivers to tools, tips, and resources.
Learn more…
Fascinating Stuff  
Fascinating Stuff
Explore Smithsonian Magazine for incredible looks at science, history, innovation, arts and culture, travel, and more.
Learn more…
Choose Your Charities  
Choose Your Charities
Before you donate, check Charity Navigator to make sure your dollars will go to reputable and effective nonprofits.
Learn more…
PrevPreviousMUST SEE VIDEOS
NextNovember Tech Tip: Helpful Keyboard ShortcutsNext

MUST SEE VIDEOS

Nov 16 2022

MUST SEE VIDEOS

Cool Video 1 - Download Graphics to View  
Bison Bridge Brigade
A couple in Yellowstone watch with amusement as a herd of bison cross the bridge, fortunately staying in the correct lane!
Cool Video 2 - Download Graphics to View  
Visiting a NV Ghost Town
An expedition searches in a remote desert canyon for Uncle Sam Mine, a mysterious place that nobody alive has ever seen.
PrevPreviousLook out for phishing scams!
NextSITES OF THE MONTHNext

Look out for phishing scams!

Nov 09 2022

Look out for phishing scams!

Beware-of-Phishing-1

What is Phishing?
Phishing is a cyber threat that pretends to be someone you know in an email or text message. They want sensitive information from you such as credit card numbers, usernames, and passwords.

Each phishing email or text will look slightly different, but their message is the same: “Click on this link or something bad will happen.” Lately, these scams are targeting customers’ email service and threatening to disconnect “inactive accounts.”

How to Spot Phishing Scams
Look for typos and spelling errors. For example, if an email says, “STR Email” instead of “SRT Email” in the subject line, this is a red flag. Also, always look at the sender’s email address to see if it appears suspicious. Many phishing emails also have a sense of urgency to their message or contain offers too good to be true.

Messages from SRT will look professional and will provide supporting information directly tied to our official website: srt.com. Don’t be fooled by imposters and bad actors.

What to Do with Phishing Attempts
If a message looks “phishy,” don’t click on the fraudulent links in the message. If you want to be sure, contact your most trusted Internet guru. The SRT Internet Helpdesk can help you. If you’re sure it’s a phishing attempt, move the message to the Spam folder in SRT Webmail or in the SRT Email mobile app. Moving those messages to the Spam folder will help SRT’s spam prevention platform catch those messages in the future. The Spam folder is also self-cleaning.

For more information on how to stay cybersafe, you can visit Cybersecurity | Ready.gov. We will also continue to share the latest tips and trustworthy resources, so visit our website and social media often.

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